Q: How can I track my order? A: Once your order is dispatched, we’ll send you an email with your tracking number. You can use that number to track your order directly on our website or via the shipping provider’s tracking page.
Q: What are the shipping costs? A: We offer free shipping across India!
Q: How long will it take to receive my order? A: Orders are processed within 2-3 business days. Delivery typically takes 5-7 business days for most locations within India.
Q: Do you offer express shipping? A: Yes! You can select express shipping during checkout for faster delivery at an additional cost.
2. Returns & Refunds
Q: What is your return policy? A: We accept returns for non-customized products within 7 days of delivery. Customized T-shirts are non-returnable. For detailed information, check our Return & Refund Policy.
Q: How do I return an item? A: To initiate a return, simply contact our support team at info@leetrenz.com with your order details, and we’ll guide you through the process.
Q: How long does it take to process a refund? A: Once your returned item is received and inspected, we will process your refund within 5-7 business days. Refunds will be credited back to your original payment method.
3. Payments
Q: What payment methods do you accept? A: We accept major credit/debit cards, Razorpay, PayU, and UPI payments.
Q: Is it safe to use my credit card on your website? A: Absolutely! We use secure payment gateways like Razorpay and PayU to ensure your transaction is safe and encrypted.
4. Product Information
Q: Are the T-shirts true to size? A: Yes, our T-shirts follow standard sizing. Please refer to our Size Guide for detailed measurements.
Q: What fabric do you use for your T-shirts? A: We use 100% cotton for all our T-shirts, ensuring softness and durability.
Q: Can I customize a T-shirt? A: Yes! You can upload your own design and preview how it looks on our Custom T-Shirt page.
Q: How do I care for my T-shirt? A: To ensure longevity, we recommend washing the T-shirt inside out with cold water and avoiding machine washing for printed designs, as it may damage the prints.
5. Coupons & Discounts
Q: How do I apply a coupon code? A: Simply enter the coupon code during checkout, and the discount will automatically be applied to your order.
Q: Can I use more than one coupon code at a time? A: Unfortunately, only one coupon code can be applied per order.
6. Account & Orders
Q: Do I need to create an account to place an order? A: No, you can place an order as a guest. However, creating an account allows you to track orders and save your details for faster checkout next time.
Q: How can I update my shipping address? A: You can update your shipping address before placing your order in your account settings or at checkout.
7. Contact Us
Q: How do I get in touch with customer support? A: You can reach our support team by emailing us at info@leetrenz.com or through our Get in Touch page
